Privacy Policy

Last Updated: November 22, 2025

Fresh Chicken Company is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, place orders, or interact with our services.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, place an order, or contact us, we collect:

Personal Information

• Full name and contact details (email, phone number)
• Delivery address (street address, suburb, city, postcode)
• Billing address (if different from delivery address)

Business Information (For Business Customers)

• Business name and trading name
• Business registration number and registered office address
• Position/role within the organization
• Business contact details and operating hours
• Trade references and banking details

Payment Information

• Credit/debit card details (processed securely by our payment provider)
• Bank account details (for approved credit accounts)

Order Information

• Products ordered, quantities, and preferences
• Order history and purchase patterns
• Delivery instructions and special requests

Credit Account Information

When you apply for a credit account, we additionally collect:

• Financial information and creditworthiness details
• Director and shareholder information
• Guarantor information (if applicable)
• Credit history and payment records

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device information (type, operating system, screen resolution)
• Pages visited, links clicked, and time spent on site
• Referring website and search terms used
• Date and time of visits

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Credit reporting agencies (for business credit applications)
• Delivery and logistics partners
• Trade references you provide

2. How We Use Your Information

2.1 Order Processing and Fulfillment

• Processing and fulfilling your orders
• Verifying your identity and preventing fraud
• Processing payments and issuing invoices
• Arranging delivery or pickup
• Sending order confirmations and delivery notifications

2.2 Customer Service and Support

• Responding to your questions and requests
• Resolving complaints and disputes
• Providing product information and quotes
• Managing returns, refunds, and replacements

2.3 Account Management

• Creating and managing your online account
• Authenticating your identity and securing your account
• Maintaining your order history and preferences
• Providing personalized shopping experiences

2.4 Credit Assessment (Business Customers)

• Assessing creditworthiness and financial standing
• Determining eligibility and terms for credit accounts
• Managing credit limits and payment terms
• Enforcing debts and collecting overdue payments

2.5 Website Improvement and Analytics

• Analyzing website usage and user behavior
• Improving website functionality and user experience
• Testing new features and services
• Identifying and fixing technical issues

2.6 Legal and Regulatory Compliance

• Complying with legal, regulatory, and food safety requirements
• Protecting our rights, property, and safety
• Preventing fraud, security breaches, and illegal activities
• Enforcing our Terms and Conditions
• Responding to legal requests and court orders

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1 Credit Assessment and Verification (Business Customers)

For credit account applications, we may share information with:

• Trade references you have provided
• Financial institutions and banks
• Debt collection agencies (if payment is overdue)

Where we obtain or provide information to credit reporting agencies, that information will be handled in accordance with the Credit Reporting Privacy Code 2020. You can find more information about your rights in relation to credit information on the Office of the Privacy Commissioner's website or the websites of the relevant credit reporters.

Authorization: By applying for a credit account, you irrevocably authorize these entities to provide information about you to Fresh Chicken Company for credit assessment and debt enforcement purposes.

3.2 Legal Requirements and Protection

We may disclose your information when required by law or necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions and other agreements
• Protect our rights, property, or safety
• Protect the rights and safety of our customers and the public
• Prevent fraud, security threats, or illegal activities
• Meet food safety and traceability requirements

3.3 Overseas Service Providers

Some of our service providers (for example, cloud hosting, payment gateways or analytics providers) may be located outside New Zealand or may store personal information on servers outside New Zealand.

Where we transfer personal information overseas, we will ensure that the recipient is either:

• In a country with privacy laws that provide comparable safeguards to the New Zealand Privacy Act 2020
• Contractually required to protect the information in a way that, overall, provides comparable safeguards
• Otherwise permitted to receive the information under the Privacy Act 2020

By using our website and services, you authorise us to transfer your personal information in this way.

3.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience.

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, shopping cart, checkout)
• Performance Cookies: Collect anonymous data about website usage and performance
• Functional Cookies: Remember your preferences and settings

4.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect website functionality and limit your ability to use certain features (such as shopping cart and checkout).

4.3 Third-Party Cookies

We use third-party services such as Google Analytics to help us understand how visitors use our website and to improve our services. These services may set their own cookies and may process information (including your IP address and device information) on servers located outside New Zealand.

We take reasonable steps to ensure that any overseas service providers we use have privacy safeguards that are comparable to the protections in the New Zealand Privacy Act 2020, or we will obtain your express authorisation where required.

5. Data Retention

We retain your personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. After that, we will take reasonable steps to delete it or store it in a form that does not identify you.

• Account information: While your account is active
• Order history: 7 years for accounting and legal compliance
• Marketing data: Until you opt out or withdraw consent
• Website analytics: Typically 26 months (Google Analytics default)
• Credit information: 7 years after last transaction
• Legal disputes: Until resolution plus applicable limitation period

6. Security of Your Information

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access, modification or disclosure. These steps include:

• Storing information in secure systems and locations
• Limiting access to staff and service providers who need it to perform their duties
• Using secure payment providers for online card transactions
• Regularly reviewing our security practices

If we experience a privacy breach that is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020, and we will take steps to minimise any harm.

7. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the following rights:

• Request access to the personal information we hold about you
• Request correction of any personal information that is inaccurate or incomplete

In addition, as part of our commitment to good privacy practice you may:

• Ask us to delete or anonymise personal information where we no longer need it for the purposes for which it was collected and we are not required by law to keep it
• Ask us to stop using your personal information for direct marketing at any time

We will respond to access and correction requests within 20 working days (or let you know if we need more time), and we will explain if we cannot fully meet a request for legal or operational reasons.

7.1 Right to Complain

You can lodge a complaint with the Privacy Commissioner if you believe we have breached your privacy. Visit privacy.org.nz for more information.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites (payment processors, social media, etc.). Fresh Chicken Company is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top
• Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

This privacy policy complies with the New Zealand Privacy Act 2020 and reflects our commitment to protecting your personal information. For more information about privacy rights in New Zealand, visit privacy.org.nz.